Reference

mposurga Legal for Indonesian account holders

mposurga Legal explains how account access, payment checks and personal data handling work before you enter the lobby.

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CONTACT ROUTES

Where Legal questions reach our team

A clear contact path matters when a Legal question affects your account or payment status. Start from the support control linked to your signed-in account, or use the access-help route shown at sign-in if you cannot enter. Include your account phone number, the relevant date and a receipt reference for DANA, OVO, GoPay, QRIS or bank transfer activity. We use those details to locate the correct record without asking you to post private data in an open message.

Team online

Account access

If phone verification or a Legal access question stops you at sign-in, use the access-help route shown on that page. Share the account phone number and the exact message you see so our team can match the request to the correct account record.

Payment status

For a Legal question about DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, send the receipt reference through account support. We can then check the recorded status and explain which payment or identity detail still needs confirmation.

Data requests

To ask about stored account data, cookies or a correction, use the same support route and label the request as a data matter. We may ask for a phone verification step before discussing records connected with your account.

DATA PRACTICE

How Legal requests shape data handling

Legal handling is practical: we connect an account request to the phone details and transaction references needed to check it, then keep the case history for the period required by the applicable…

Account data

We use the phone number and account details supplied during opening to identify your record and complete the stated access checks. If a detail is wrong, contact support with the correction request rather than creating a second account.

Cookie choices

Cookies can retain your session and selected account settings so a return to the sign-in or cashier page does not lose the current step. Your browser controls these files, while the Legal terms explain their stated use.

Security checks

Phone verification helps us connect account access to the number recorded for you. Never send a password or one-time code in a support message. If an access detail looks unfamiliar, pause the request and contact our account route.

Payment records

A receipt reference lets us distinguish DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity without asking for unrelated personal data. We use the payment record to explain a status or request a required confirmation.

Record retention

We retain account, payment and support records only for the period set by the applicable terms or needed to resolve a documented matter. When a retention period ends, handling follows the deletion or restriction process available under local law.

Change requests

You can ask us to correct account data, explain a stored record or address a cookie concern through support. We verify the request against the account phone details, then tell you what action is possible and why.

Legal answers before you open an account

These Legal answers cover the questions we expect before an Indonesian account is opened. They explain access, identity checks, payment records, cookies and contact steps without replacing the full terms shown during account creation. Read the page carefully and use support when a case depends on details in your account.

The mposurga Legal page covers account access, phone verification, payment checks, cookies, data handling, record retention and requests to correct or explain account details. It also explains when access can be restricted. The exact result depends on local law and the terms shown during your account steps.

You can open the Legal page from a phone or computer in Indonesia, but account or lobby access depends on local law. Before opening an account, check the applicable wording and complete the phone verification step if it is requested. Do not continue where access is not permitted.

Phone verification connects an access request with the account details you supplied and helps us discuss records with the correct person. It may be required before account access or a data request. Keep your code private, and contact support if the verification message does not arrive.

The Legal terms allow us to use a payment reference to check a DANA or QRIS transaction status and match it to the right account. The same approach can apply to OVO, GoPay, bank transfer and virtual account activity when a receipt or status question needs checking.

Yes, send a correction request through the account support route and identify the account with its recorded phone details. We may complete a verification step before discussing the record. We then explain the available change, or the Legal reason a requested change cannot be made.

Cookies can retain a session and selected account settings on your device, helping you return to the same sign-in or cashier step. Your browser provides controls for these files. The Legal terms describe the stated cookie use, and support can address a specific cookie question.

Use the support route inside your account, or the access-help route shown at sign-in when you cannot enter. Include the account phone number, request type and any relevant receipt reference. We may verify your identity before discussing data, payment records or access details.

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